Free Shipping and Returns on all orders in the US, every day!

Shipping and Returns


Shipping policy:

All items will ship through USPS within 2 business days of the order.

Shipping is FREE for all US orders regardless of the amount of the order.

Return Policy:

Unhappy with your item or items? Don't fret. You can return your order to us within 30 days after you receive the items for a refund or exchange.

Returns are free for our customers. We'll provide a return label to make it stress free for you.

Non-returnable items:
Gift cards

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@johannaelise.com.

Exchanges:
If you need to exchange it for the same item, send us an email at info@johannaelise.com and send your item to: 17 Regency Sq Johnson City Tennessee US 37601.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

For Online Orders:

To return your product, you should mail your product to:

Johanna Elise

Attn: Returns

17 Regency Sq

Johnson City, Tennessee 37663


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.